We do not have a formal project format and process for doing this, but the following are highly recommended guidelines for dealing with bugs and users reporting bugs:
* Some users prefer to ask informally in the [http://forums.scummvm.org/viewforum.php?f=2 Help and Support Forum] or in the IRC channel about a bug or problem they are having. As an admin or developer, please don't rebuke them for doing this. However, if their problem appears real and is not solved trivially/immediately, then politely suggest that they file a formal bug and link them to the [[Trackers |Bug Tracker]].
* The current [[Trackers]] do
not have the ability to send notifications by e-mail or IRC based on keywords, so an admin should check the tracker periodically, preferably daily for any new bugs.
* New bugs should have at least a basic reply comment (preferably within a week), even if this is just thanking the bug submitter for the bug submission and indicating that it will take a little time to deal with.
* Any new bug should be assessed for the following: